Returns & Refund Policy

At David's Cookies, we strive for perfection in every bite; however, since our gourmet treats are perishable, we cannot accept returns and instead offer replacements or refunds for any quality issues. If you are not completely satisfied with your order, please contact our customer service team within 15 days of receipt.

Return Process

• 1.
  Contact Support

  Reach out to our customer care team via email or phone with your order number and a brief description of the issue.

• 2.
  Provide Documentation

  To help us maintain our high quality standards, please provide photos of the product and the shipping packaging if damage occurred.

• 3.
  Review Process

  Our team will review your claim within 24-48 hours to determine the best resolution, such as a fresh replacement or a full refund.

• 4.
  Resolution Confirmed

  Once approved, we will immediately initiate your refund to the original payment method or ship out your replacement cookies at no extra cost.